How can we help you today?
- Where are you located and what are your hours?
- How can I get in touch with you?
- I'm a new customer. How do I start an account and/or place an order?
- I already have an account at Avala. How do I order online?
- How long does it take for me to get my order?
- How much is shipping & handling?
- What is your return policy?
- Do you offer customer pick up?
- Do you offer drop shipping?
- Do you have a list of wholesale pricing?
- Can I change the lamp shade?
- Do you sell hangers for plates and chargers?
- What do I do if my shipment is damaged or there's an issue with it?
- Do you have a showroom?
- Do you do custom orders?
- I need to send/update my payment info.
Where are you located and what are your hours?
We are located right outside of Atlanta. Our address is 4605 Peachtree Industrial Blvd., Berkeley Lake, GA 30092. We are open Monday through Friday, 9am to 5pm.
Our warehouse is dedicated to order fufillment only, so we recommend visiting our Atlanta showroom (Americasmart Bldg. 1, space 14A12) to view and to order our full product line.
How can I get in touch with you?
I'm a new customer. How do I start an account and/or place an order?
Welcome! For new customers, please register and create an online account. Our opening order minimum is $300. You can also visit and place orders at our Atlanta showroom (Americasmart Bldg. 1, space 14A12), which is open year round. Call 404-588-1501 to set up an appointment.
I already have an account at Avala. How do I order online?
Welcome back! For existing customers, please register and create an online account. After you complete registration, you can log into the website and place your online orders. Order minimum for existing customers is $100. Orders under the minimum will be charged a $20 under minimum fee.
How long does it take for me to get my order?
If items are in stock, please allow for 7-10 days for custom lamp making (if applicable) and shipping. Contact us for more info.
How much is shipping & handling?
Because we have a variety of porcelain ware and custom made lamps, shipping and handling costs vary. Before we ship out your order, you'll receive an invoice from us with the final shipping amount.
We use FEDEX Ground and Freight for all our shipments.
What is your return policy?
All sales, including drop ship sales and pick up orders, are final. Requests for authorization of return must be made within 10 days from the invoice date. No returns will be accepted without prior written authorization. Merchandise returned for any other reason will be subject to a 50% restocking charge plus shipping charges. If it is determined that returned merchandise has been damaged during return transit because of poor repacking, it will not be accepted for credit or adjustment.
Do you offer customer pick up?
Yes and we'd love to see you! Let us know if your order is a pick up and we'll contact you when it's ready and to schedule a time for you to come by.
Do you offer drop shipping?
Yes. For drop ship orders, we charge $15 per box in addition to standard shipping and handling. Any orders shipped to locations that are not your office, store, or commercial receiving warehouses are considered to be drop ship orders. ALL DROP SHIP ORDERS ARE FINAL SALE.
Do you have a list of wholesale pricing?
No, but if you email email@example.com with the item #s of the items you're interested in, we can provide you with wholesale pricing and inventory availability.
Can I change the lamp shade?
Yes. Please specify the change and preferred lamp shade at time of ordering. If changing to a box pleated shade, there is an additional $20 charge.
Do you sell hangers for plates and chargers?
Yes. For plates and chargers 18" or more, we can add a more permanent, custom hanger for an additional cost (just search "hangers" on our website and add to your cart. For our customers with access to our Atlanta warehouse, you can bring your item(s) to us to install. Contact us for more information.
What do I do if my shipment is damaged or there's an issue with it?
We're sorry to hear that. All damage must be reported within 10 days of receipt. Please take detailed photos showing the full extent of the damage and email to firstname.lastname@example.org with "Report Damage" and your invoice number in the subject line. You an also use our contact form.
Do you have a showroom?
Yes! We have permanent showrooms in Atlanta and High Point. Our Atlanta showroom is located at Americasmart Building 1, space 14A12, and is open year round. If you would like to set up an appointment time, call 404-588-1501. Our High Point showroom is in the IHFC building, space W247 and is only open during the fall and spring furniture markets.
Do you do custom orders?
We're happy to look into it! Contact us for more information.
I need to send/update my payment info.
Of course! Contact us with the new information and we'll make the changes.